Customer Service Associate (On-Site)

Role Summary

• The anticipated compensation for this role is $16-$20/Hour (approx. $37.4k/Year).
• We are pleased to announce an opening for the position of Customer Service Associate with Amazon.
• The role is formally based at our Livonia, MI office.
• A comprehensive benefits package is provided to all eligible employees.
• A primary focus of this role will be leveraging your skills in your professional skills within the Customer Service, Call Center sector.
• This is a newly established position within our organization.

Job Description

Join our customer service team and provide world-class support to Amazon customers from one of our vibrant call center locations. As a Customer Service Associate, you'll answer questions, troubleshoot issues, and resolve problems via phone, chat, and email. This role requires excellent communication skills and a passion for helping people.

Responsibilities:

• Provide customer support and resolve issues via phone, chat, and email.
• Troubleshoot problems with orders, deliveries, and accounts.
• Navigate multiple computer applications to research and review policies.
• Maintain a high level of customer satisfaction.

Benefits Include:

• Comprehensive Health Benefits: Medical, dental, and vision insurance for eligible employees.
• Paid Training: We provide comprehensive, paid training.
• Career Growth: Opportunities for advancement within our global customer service network.